SHIPPING

Sydney Studio Pick Up

For our customers in the Sydney region, we offer free pick up from our studio in Normanhurst.

Australia
For all orders in Australia, we ship via Australia Post with registered tracking numbers. Shipping times for Australia are:

STANDARD SHIPPING
Australia: 3-5 business days

New Zealand & United States
For all orders in New Zealand and United States, we ship via Australia Post International with registered tracking numbers. Shipping times for New Zealand and United States are:

STANDARD SHIPPING
New Zealand: 5-8 business days*
United States: 5-8 business days*

*This is the standard delivery time to all major United States & New Zealand cities, excluding time in customs if applicable.

Other International
At this point in time we do not ship internationally outside of NZ & US but if you are interested, please get in touch with us here and we will notify you when we do.


RETURNS

Due to the nature of made to order and custom designed items, we do not offer change of mind refunds. However, if for whatever reason there is a major issue with the item, please don't hesitate to get in touch and contact us within 7 days of delivery at annie@unstitched.com.au.

Please be sure to measure yourself correctly and compare them to the measurements given. We will do our best to photograph and make our items as accurately as possible and provide as much information in our descriptions so you know what to expect when purchasing an Unstitched gown.

 

 


CANCELLATIONS

We accept order cancellations within 24 hours of purchase with a full refund. If you would like to cancel your order, please contact us immediately at annie@unstitched.com.au with your cancellation request and order number.